Questions we frequently receive are listed below, grouped by the category they fall under.
Click the category name to see the list of questions.
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Account
You can have a new password sent to you by doing the following: Back to Top You can change your password by following the instructions below: Back to Top Your username is the e-mail address you used to sign up for your Sales Spider account. Back to Top You can change your username by following the instructions below: Back to Top We are sorry to hear that you wish to leave Sales Spider. You can manage your own Sales Spider account by doing the following: To deactivate your account please send an email from the email address that you use to login to deactivate@salespider.com Back to Top Look out for an activation e-mail from Sales Spider. As soon as you activate your account, you will be able to utilize the Sales Spider website. Back to Top While this situation is unlikely, it does happen from time to time due to some mail servers spam settings. From the e-mail address you used to sign up, simply send an e-mail to activation@salespider.com. Within a half hour your account will be activated. Back to Top Business & Job Center
If you would like to suggest a new document for the "Tools & Resources" section, you will have to do the following: Back to Top To find free documents or online tools, do the following: Back to Top Premium Job Posting is premium service offered by Sales Spider to increase your posting exposure for a period of one week. For just $25 dollars, each posting will be: Back to Top There are two ways to post you resume. Back to Top There are two ways to edit your resume Back to Top To Copy your Bio as your resume, follow these steps: Back to Top To post a job in the Job Center, follow these steps: Back to Top To edit the job you have posted, follow these steps: Back to Top To delete a job you no longer need, follow these steps: Back to Top To add your product, service, opportunity in the Business Center, follow these steps: Back to Top To edit you posting in the Business Directory, follow these steps: Back to Top To delete your posting from the Business Directory, follow these steps: Back to Top Premium Business Directory posting are a premium service offered by Sales Spider to increase your posting exposure for a period of one week. For just $25 dollars, each posting will be: Back to Top Cash Back
SaleSpider.com receives a commission from retailers on purchases made through traffic sent from our site. Since we love you guys so much, we share a portion of that commission back to you in the form of Cash Back checks. In order to ensure your purchases are eligible to receive SaleSpider.com Cash Back rewards, please refer to the ToS - Section 2: Provisions of the Sales Spider Cash Back Program. Below is a list of common mistakes that could occur. Reasons why you will not earn SaleSpider.com Cash Back include, but are not limited to, the following: If you have any trouble or questions regarding Cash Back, please fill out our form Back to Top At SaleSpider.com, we understand how important Cash Back rebates are to our members. We work closely with our stores to ensure that all purchases are posted to our members accounts in a timely manner. In some cases, however, it may take as many as 30 days for an online store to submit purchase information to us. If it has been more 30 days since your purchase from one of our online stores, please fill out our http://www.salespider.com/cash-back-rebate-inquiry-form. Back to Top Please refer to the ToS - Section 1 Sales Spider's Cash Back Terms and Definitions (Cash Back Rewards Minimum Amount) to know the minimum amount you need to reach to get a Cash Back check. You can see the Quarterly Payment Schedule at ToS - Section 2 Provisions of the Sales Spider Cash Back Program (Quarterly Payment Schedule Table) to know when you are scheduled to receive a Cash Back check. Back to Top SaleSpider.com receives all your purchase information directly from the stores. If there is a deduction in your account balance, it could be because of a few things: Back to Top Yes! We believe that is the ticket to the most savings! We offer hundreds of thousands of coupons throughout our site. Simply click on a coupon from any page on our site, and you will be taken to the retailer's site that has offered the coupon and will have activated the special that was mentioned. If the coupon mentions a promo code, you will need to enter that code at checkout. These offers can be subject to availability and may be withdrawn by the store at any time. Back to Top Returned orders are accepted according to each individual Affiliate Store's return policy. If you return an order, then your rebate will be subtracted from your account if it has already been added in. Therefore, if you return an order, your account may show a negative credit. Back to Top Unfortunately, no. When you return an item, your purchase and rebate will be reversed in your account. If you order the exchange item through SaleSpider.com then you will earn your rebate on the item ordered in exchange. Back to Top We keep track of your rebates through your member account. Whenever you enter a store from a link on our Web site and make a purchase, we credit your Cash Back account with your cash rebate. Back to Top No, SaleSpider.com 's Cash Back program is a 100% free service. Back to Top Classifieds
If you would like to post a free ad, you will have to do the following: Back to Top There are three different ways to post an ad on the Sales Spider website. Classified ads Sales Leads Back to Top In every ad that is posted there is an icon to message the Classified and Lead owner. When a message is sent to you, an icon will flash beside the "Mail" link letting you know you have a new message. If you are not logged into the system when a message is sent to you, depending on your "Mail Options" an e-mail will be sent to you letting you know you have a new message. Edit your mail options here. Back to Top Classified Ads When posting a classified ad you can select only one category. You can select the city to display the ad in. To increase to a larger region, you have to upgrade to a Premium classified posting and choose the appropriate add-on region. Back to Top Premium Classified ads are a premium service offered by SaleSpider to increase your classified ad exposure for a period of 7 days / $25 or 21 days / $39. Each classified ad will be: To do this simply post a new classified ad or please follow the instructions below: NOTE: This is a very popular service. Ads are accepted on a first-come, first-serve basis. Back to Top When you are upgrading to a Premium Classified ad, you can choose to expand your location to multiple cities within your region. Back to Top
Upon sign-up, there are check boxes below the required information form. These boxes are already checked. If you did not uncheck the relevant boxes before you submitted your application, you will receive e-mails from Sales Spider Advertising Inquiry e-mails In order to receive these e-mails, you would have to submit an 'Advertising Opportunity' form. The more you submit this form, the more Advertising Inquiry e-mails you will receive. Back to Top If you do not want to receive certain e-mails from Sales Spider anymore, you will need to do the following: Once you have completed those steps and have submitted that information you will stop receiving e-mails from Sales Spider. Back to Top Sales Spider Alerts are a friendly tip to inform you of what new and exciting ads are on the Sales Spider website. Alerts are a way of providing you with information that is relevant to you, in one quick and easy-to-read e-mail. Back to Top You can change the frequency of your new message alerts by following the instructions below: Back to Top From time to time you may want to back-up your Sales Spider mail messages so that you can preserve a back-up copy on your computer. To do this please follow the instructions below: NOTE: Internet Explorer 6 Users ONLY must select Open (rather than Save) due to browser issues with saving Back to Top Forums
Yes, forums can only be created or joined by Sales Spider members. Click here to sign up! Back to Top Yes, as long as the content is not explicit adult material or deemed hateful or harassing. Sales Spider reserves the right to remove any post or close any forum we deem unacceptable. Back to Top The moderators control their forums. As long as they follow our rules we allow them to manage their forums. You might want to politely ask why you were rejected and request they re-evaluate your application. Back to Top Moderators control their forums and from time to time they may feel they need to remove someone. It doesn’t necessarily mean you are a bad person and you shouldn’t take it personally. Try politely asking the moderator why this action was taken. Alternatively you can start your own forum. Back to Top If it's a Premium Private Forum, you must be invited to be a member or your request to join must be approved by the moderator of the forum. If the forum is public the problem is likely that you are not yet a member of Sales Spider or have not completed the verification process by email. Back to Top SaleSpider Basic Forums are always free. However, you can get enhanced features by upgrading your forum to a Premium Forum. See the feature comparison chart below:
Back to Top You can easily get rid of spam using the “Manage Forums” feature. SaleSpider identifies potential spam by scanning Forum posts for common spam keywords. Moderators can then manage and delete spam in minutes. Here’s how: Option 1: Go to your forum and view messages that other members posted. At the top right of some postings you will see a “Spam Rate” (spam rate only shows for spam messages). You can then delete the spam posting by clicking “Delete Post” Option 2: To only view spam messages go to “Manage Forum” which can be found above your forum description. Click on “Manage and delete spam”. A list of spam postings will be displayed with options to delete or mark as a non-spam message. Note: The higher spam rate percentage the higher chance of this message being spam. If you think the message is not spam, Click “Not Spam” button. If a member keeps posting spam to your forum, you can click “Ban User” button to ban the user from your forum. Back to Top Moderators of premium forums can message members once a week with the "Message All Members" function on the Manage Forum page. The messages should be related to the forum or discussions taking place on the forum. Sending spam to members will not be tolerated. Doing so puts you at risk of losing your moderator status and/or being banned from SaleSpider. Back to Top To edit your forum click the 'Manage Forum' button on the top right of the forum, then click the 'Delete Forum' button. Back to Top To edit your forum click the 'Manage Forum' button on the top right of the forum, then click the 'Edit Forum' button. Back to Top You can invite any member who is on your contact list to join your Forum. Here’s how: Click here to connect to new people on SaleSpider and find new contacts. Back to Top You can ban members who repeatedly violate the Forum Policies And Procedures. This includes posting spam, inappropriate content, or links to spam and inappropriate content. Here’s how: Back to Top On the top right post there is a 'Delete Post' link; By clicking this link that post will be deleted and will no longer be viewable in the forum. Back to Top You can send an invitation to all your outside contact lists. Here’s how to do it. Back to Top A moderator is a member of your forum who has privileges to ban other members and delete inappropriate posts. Back to Top To create your own forum simply click 'Create a Forum' in the forums section and follow the on screen instructions. Back to Top Option 1: Go to your forum and view messages that other members posted. At the top right of some postings you will see a “Spam Rate” (spam rate only shows for spam messages). You can then delete the spam posting by clicking “Delete Post” Option 2: To only view spam messages go to “Manage Forum” which can be found above your forum description. Click on “Manage and delete spam”. A list of spam postings will be displayed with options to delete or mark as a non-spam message. Note: The higher spam rate percentage the higher chance of this message being spam. To view the full message, click on “Toggle Message”. If you think the message is not spam, Click “Not Spam” button. If a member keeps posting spam to your forum, you can click “Ban User” button to ban the user from your forum. Back to Top General
Sales Spider is the online market place for sales professionals and qualified leads. Sales Spider's members range from large enterprise accounts with hundreds of sales representatives; small and medium size businesses with multiple sales representatives, and individual sales people or sales agents. We have thousands of sales professionals who are members that review sales leads and whom you can connect with everyday! Back to Top Sales Spider is a fast-growing community of Sales and Marketing executives with free access to Sales Leads and Prospect Lists. There are thousands of sales people who have joined our site whom you will be able to e-mail and chat with. Instantly build your sales pipeline by clicking and connecting to the thousands of sales people at Sales Spider. Back to Top Sales Spider has many free services to offer. For instance, we have free sign-up, sales leads are free to post, as well as classified ads. Sales Spider Forums is the leading online tradeshow for business. Chat & message with over 15,000 visitors a day. There are also very efficient search tactics on Sales Spider for you to be able to directly find what you are looking for, along with the location, contact information, etc. Back to Top Companies pay top dollars for this kind of information (qualified sales leads). They usually pay a percentage of the worth of the deal, or a set amount that you can decide on. Companies do check if the information they buy is qualified. They can do that based on our feedback system. The more credible your information the more qualified the opportunity becomes. The more credibility you have, based on feedback, the more companies will want to deal with you and pay for your leads, resulting in more income for you. You can also use Forums to advertise your products and services and if you upgrade to a Premium Forum you will be able to share in google AdSense revenue. Back to Top Sales Spider is a fast-growing online marketplace for Sales professionals and qualified leads. There are many reasons why Sales Spider can be beneficial for you. We have many free services for you to be able to utilize at your own advantage, for instance there is a huge advantage for you to be able to post an ad for free and then bring in revenue in return. Back to Top Leads
Leads are information you have about any future purchase. For example: Your office is moving to a new location, you may know that there is a need for furniture purchasing or you may know a company looking to hire an IT company for computer maintenance. Sales Leads can be any information on everyday needs and services for your family, home, business or through a network of friends and colleagues. The leads can be about new or used cars, home appliances, home hardware, computer items, and services like life insurance, will or travel arrangements. Back to Top This information is available all around you, from family and friends, business colleagues and more. For example: I know of a friend who's looking to buy a used truck for his snow removal business. He's looking for a Pick-up Truck and would spend up to $20,000. Guess what? You can get paid for this information. It's that simple. Back to Top Sales Prospects is a search engine to find the most-recently funded companies. These companies represent over $10 Trillion in capital. This section of the site is useful if you are inquiring to sell a service or product to a recently funded company in your industry. Sales Leads are government bids and tenders, where you can post and purchase products or services in over 20 industries. Back to Top Miscellaneous
The search tactics on the Sales Spider site are very easy and efficient to use. In every section of the site that is arranged by category (i.e. classified, sales leads, people) there is a 'Search Box' (found near the left side of the page). Your results will then be shown. Back to Top Sponsorship Links are ads which do not need to be searched for. They are viewed on every page of the site 24 hours a day 7 days a week. They are inexpensive and it reaches out to our audience base. Back to Top The buyer of a Sales Lead provides feedback about the seller (you) after the contact is made. Therefore, how much a new buyer will pay you for a Sales Lead will often depend on your history of feedbacks. Remember, this is available to all Sales Spider members when they are reviewing your Sales Leads. Click here to submit feed back Back to Top Sales Spider's "Category" field is created by auto-tagging. Sales Spider's application collects user searching and posting history as a predictor of user interest. Auto tags are created through a predictive algorithm to return more accurate and effective search results. Auto-tagging in Categories can be manually overwritten by going to "Settings">"Edit Profile">"Areas of Interest". Back to Top Click the "Report bad post" link in the top right corner of the post in question to report it to the moderator. Back to Top "Flame" is slang for an insult or negative post which is directed at another member. A "flame war" can result from this kind of negative post and they can get out of control very quickly. An attentive moderator will deal with “flamers" very quickly, so consider carefully any post which might be deemed as too negative or insulting. Nothing good ever comes from a “flame” or “flame war” and it’s very easy to misread what someone might consider as a joke. When in doubt about the tone of a post, err on the side of caution and don’t post the comment. Back to Top "Troll" is a slang term for an Internet user who purposefully looks for confrontation with others by making deliberately argumentative posts in the hopes of disrupting a community. This term may at times be tossed around rather casually and may not apply to you in the strict sense of the definition. Back to Top News
News Feeds are a way for you to see the activity of other Sales Spider members who are in your contact list. A News Feed is created every time someone in your contact list adds a friend, signs up for Google, invites friends or colleagues and join Sales Spider, joins or creates a Forum, posts a message to a Forum, or posts a classified ad. In turn you will see a News Feed in your dashboard that you can click to get more details. Back to Top To disable News Feeds, simply go to your Settings page: Back to Top People
A Sales Spider member can be contacted multiple ways. People Section a. Click "People" from the main page, then select the search parameters you want to do a search for then click "Search People" b. Click "Contact Now" then select "Send a message" (at this point you can also add the person to your contact list), at which point you will be redirecting to your "Compose Message" page. c. Write your message and click "Send". Classified Section a. After searching or browsing for the type of classified you want. b. Select the classified to view it's details. c. Select "Message Classified Owner" to send a message to the person who posted the classified. * At this point you can also email the classified to a friend or colleague, as well as add the classified owner to your contact list. Forums Section a. After selecting a forum a list of posts inside that forum will come up. b. Next to the post click the "message" button and message the user that posted that message. c. You can also click the moderators name in the main forums page to view their profile and message them. Mail Section a. After clicking the "Mail" link select "Compose Message". b. Click "My Contacts" to get a list of your contacts. * At this point you must have someone in your contact list to send them a message. Please refer to the "People Section", "Leads Section", and "Classifieds Section" on how to add a contact. c. Select the check box beside the name of the person(s) you wish to send a message to then click the "Compose" button near the bottom of the screen. d. The Main window will refresh with the contacts you selected in the "To:" field. e. Write your message then click "send" to send your message. Back to Top To delete someone from your network which is displayed in your profile you simply have to use your contact list. From the "Settings" page click [ Add / Remove Contacts ] then delete the user or click "Remove this person from my network". Back to Top Deleting a contact will remove that person from both your address book and your public profile page. Clicking "Remove from public contacts" will remove the contact from being listed on your public profile, but the contact will remain listed in your address book. Back to Top A public contact is listed on your profile page and is viewable by all members. Regular contacts are listed in your address book, but will not be displayed in your public profile. Back to Top Deleting a contact will remove that person from both your address book and public profile page. Clicking "Remove from public contacts" will remove the contact from being listed on your public profile, but the contact will remain listed in your address book. Back to Top Sales Spider is a publisher that helps businesses and consumers find information online. Sales Spider provides publicly available information such as Business and People's Contact Info to assist our users in quickly finding the information that they are searching. Back to Top Sales Spider allows users to easily remove content on SaleSpider.com. For the most up-to-date list of Instructions on how to delete content on SaleSpider.com, please visit the removal page Back to Top Sales Spider's information is compiled from public sources and from users who input their information on SaleSpider.com. SaleSpider.com residential listing information originates from publicly available local telephone records for published telephone listings. Please consult your local telephone provider to find out if this is the case. The personal identifying information available on SaleSpider.com is derived from Public Records, Publicly Available Information and Commercial Records. Public Records consist of information that is maintained by government agencies and is generally available, such as property title and lien documents, birth and death certificates, business records, Securities and Exchange Commission filings and court records. Publicly Available Information consists of online and offline information that is generally available but is not maintained by a government agency, such as names, addresses and telephone numbers of individuals and businesses, professional licensing and trade organization information, press releases and newspaper articles. Back to Top Search
If you're not getting any results for your search, check your spelling or use more general keywords. Back to Top Any new addition to Sales Spider will not appear in the search results as a few days is needed to update the search. Back to Top Self Serve Advertising
Advertising that can be purchased without the assistance of a sales representative. The self-serve model allows you reach Small Business Owners quickly in a do-it-yourself campaign signup. Back to Top You can view your ad after you complete the process of creating an advertisement by clicking on “View Ad”. You can also view ads in “My Ads” which can be found either on the bottom of blue box where Self-Serve Ads are located or under the Settings pull down menu. Click here to view ads now. Back to Top Your Advertisement is published automatically once you complete the purchase process. You can also purchase multiple ad packages when you create an ad. Back to Top You can view your ad after you complete the process of creating an advertisement by clicking on “View Ad”. Advertisements rotate based on the number of advertisements that have the same location and industry as your advertisement. Your ad may or may not be published immediately based on competition for the space. Please review below on maximising your ads viewership. You can also View Ads in “My Ads” which can be found either on the bottom of blue box where Self-Serve Ads are located or under the Setting Pull down Menu. Click here to view ads now. Back to Top Advertisements rotate based on the number of advertisements that have the same location and industry as your advertisement. Generally, if you want to maximise the Audience who will see your ad, select as many locations and industries as possible. You can always edit these settings by clicking on Edit in the My Ads section. “My Ads”, which can be found either on the bottom of blue box where Self-Serve Ads are located or under the Setting pull down menu. Click here to go to My Ads now. Back to Top To target your advertisement select the exact location and industry that best suits your needs. Also, be specific in the title and text of your advertisement. Generally, the more targeted your advertisement the lower the volume of respondents. Targeting allows you to reach only the audience you’re interested in. Back to Top You can purchase multiple credits and receive up to a 30% discount. Each Ad Credit is equal to one 30 day Advertisement which you can use at your discretion. (To view how many Ad Credits you have remaining go to My Ads.) To use an Ad Credit, simply create an ad or publish an ad which has been saved as a draft. “My Ads” which can be found either on the bottom of blue box where Self-Serve Ads are located or under the Setting pull down menu. Click here to go to My Ads now. Back to Top You can edit Your Ad after you complete the process of creating an advertisement by clicking on “Edit” in “My Ads” which can be found either on the bottom of blue box where Self-Serve Ads are located or under the Setting pull down menu. Click here to edit ads now. Back to Top 30 days from when you publish an ad. Ads are automatically published once you create an ad unless it is saved in draft. Back to Top You can delete or pause and ad at anytime. Deleting will remove your ad, pausing will stop your ad from displaying. The 30 day period will continue to count if you pause an ad. The thirty days will not be extended by the number of days paused. There are no additional charges for editing an ad. You will not be entitled to a refund or credit if you deleted an ad. You can pause or delete an ad in “My Ads”, which can be found either on the bottom of blue box where Self-Serve Ads are located or under the Setting pull down menu. Click here for My Ads now. Back to Top You will be sent an email upon expiry of your ad which will contain a link directly to My Ads whery you can republish a previously displayed ad. Along side each of your ad which you have previously published will be a link for Republishing. You can easily republish any ad for additional 30 days. You cannot republish an ad prior to its expiry. Back to Top No. Should you have technical issues with your ads, please email support at support@salespider.com. Back to Top Yes. We welcome feedback. Please click here to provide feedback. Back to Top |